Terms of Service

1. Overview

Saana (“Company” or “we” or “us”) provides web design, search engine optimization (SEO), and related digital marketing services. These terms govern all services provided by our Company.

2. Service Agreements

  • All services are provided based on individual proposals/agreements
  • Specific deliverables, timelines, and costs are outlined in each proposal
  • Email acceptance of proposal constitutes a binding agreement
  • Initial payment amounts and payment schedules are specified in individual proposals
    Work begins only after:
  1. Receipt of email acceptance of proposal
  2. Receipt of initial payment via provided payment method
  • Once work has commenced, payments made for work completed are non-refundable

3. Payment Policy

  • Payment schedules and amounts are specified in individual proposals
  • All invoices must be paid according to agreed-upon payment terms
  • Payments made for completed work are non-refundable
  • Final deliverables and website access will be provided upon receipt of final payment
  • Company maintains control of website and deliverables until payment is received in full

4. Disclaimers

  • SEO: Rankings and specific results cannot be guaranteed
  • Project Timelines: Project completion times are estimates and may be extended by factors including, but not limited to, client response times and feedback delays
  • Company is not responsible for delays caused by client-side response times or third-party services

5. Project Termination

  • Company reserves the right to terminate services at our discretion
  • In the event of termination, any prepaid amounts for work already completed are non-refundable
  • Any remaining prepaid amounts for work not yet commenced may be refunded at Company’s discretion

6. Intellectual Property

  • Client retains ownership of their content and materials
  • Upon final payment, client receives ownership of completed deliverables
  • Company retains right to use work in portfolio and marketing materials

7. Changes to Terms

Company reserves the right to modify or amend these Terms of Service at its sole discretion. Any modifications to these Terms of Service will be effective immediately upon posting on Company’s website. Client’s continued use of Company’s services following any modifications to these Terms of Service constitutes acceptance of such modifications.

Last Updated: February 13, 2025